Refund and Returns Policy

We have a 14 day return policy.

If you would like to initiate a return please contact customer support by email: Click Here To Email Us for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us. Any refund, store credit or replacement will be issued once the return has been received and processed. 

Refund and Returns Policy

Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees.

Any Cosmetic Damage From the Manufacturer Must Be Reported Within 24 Hours of Delivery!

You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, and batteries. Any item deemed consumable is non refundable.

A 15% return processing fee may be applied if: Refund and Returns Policy

• Returns that are opened and/or non defective.
• Returns that show signs of physical damage or user error that could have caused the defect.
• Returns that are not cleaned and emptied prior to return.

Alternative Devices: 
Alternative devices need to be fully cleaned prior to return. If you ship your item back containing any form of media and the item is confiscated (not received at our facility) we will not be held responsible for your loss. If the item is received and has any residual smell or media particles, the return will receive a 15% return processing fee.

Promotional Term & Conditions: Refund and Returns Policy
Promotional items are listed as final sale. If the promotional item is deemed defective, store credit or refund will be the only options. Promotional items will not be replaced. If other items from a promotional sale order are returned, the promotional item must be returned. If the promotional item is not returned, the non-promotional price of the item will be deducted from your compensation.

Refused Orders: Refund and Returns Policy
If either customer or shipping carrier refused the packages for any reasons, there will be a 15% return processing fee along with shipping charge being non refundable. If you received free shipping, we will deduct our cost of shipping the package from your refund.